Swift, Secure, and Seamless Parcel Delivery

Effective Date: February 2026

1. Introduction

Quick & Care Parcel Service Kolkata ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our transport and logistics services.

2. Information We Collect

We collect information that you provide directly to us, including:

• Personal identification information such as name, email address, phone number, and postal address when you request quotes, book services, or contact us.
• Shipment details including pickup and delivery addresses, package descriptions, and delivery instructions.
• Payment information necessary for processing transactions (we use secure payment gateways and do not store complete credit card details).
• Business information if you are a corporate client, including company name, GST number, and authorized signatory details.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process and fulfill your shipment requests
• Communicate with you about your shipments and provide customer support
• Send service updates and promotional communications (with your consent)
• Improve our services and develop new features
• Comply with legal obligations and prevent fraud

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with third parties in the following circumstances:

• With service providers who assist us in our operations
• With delivery partners and logistics providers to facilitate shipments
• With payment processors to handle transactions
• When required by law or to protect our legal rights
• With your consent or at your direction

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

You have the right to:

• Access, update, or delete your personal information by contacting us directly
• Opt out of promotional communications by following the unsubscribe instructions
• Request a copy of your personal data
• Object to certain processing activities

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law or for legitimate business purposes.

8. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance user experience, analyze usage patterns, and provide personalized content. You can control cookies through your browser settings.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the effective date.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Quick & Care Parcel Service Kolkata
Contact Person: Vijay Laxmi (Proprietor)
Phone: +91 93190 65273
Address: 7 No. Ganpat Bagla Road Opposite Tara Sundri Park Godown No.6 Near mala para, Kolkata - 700003
GST No: 09AISPL5256B1Z1

13. Governing Law

This Privacy Policy is governed by the laws of India. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts in Kolkata, West Bengal.

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

Effective Date: February 2026

1. Acceptance of Terms

By accessing and using the services provided by Quick & Care Parcel Service Kolkata ("the Company"), you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to abide by these terms, please do not use our services.

2. Service Description

Quick & Care Parcel Service Kolkata provides parcel delivery, goods transport, and logistics services across India. Our services include but are not limited to:

• Parcel and package delivery
• Industrial and commercial goods transportation
• Door-to-door pickup and delivery services
• Insured shipping and bulk shipment handling
• Real-time package tracking

3. User Responsibilities

When using our services, you agree to:

• Provide accurate and complete information regarding shipments
• Ensure that all items shipped comply with applicable laws and regulations
• Properly package items to prevent damage during transit
• Pay all applicable fees and charges in a timely manner
• Not ship prohibited or restricted items (as defined in Section 6)

4. Booking and Payment

All bookings are subject to availability and confirmation. Payment terms are as follows:

• Payment must be made at the time of booking or as agreed upon
• We accept cash, bank transfer, UPI, and other specified payment methods
• Prices are subject to change without prior notice
• Additional charges may apply for special handling, insurance, or express delivery
• GST and other applicable taxes will be charged as per government regulations

5. Delivery Terms and Conditions

Delivery timelines are estimates and not guaranteed. The Company will make reasonable efforts to deliver shipments within the estimated timeframe, but is not liable for delays caused by:

• Weather conditions, natural disasters, or acts of God
• Traffic congestion, road closures, or infrastructure issues
• Government restrictions, customs clearance delays, or regulatory requirements
• Incorrect or incomplete delivery information provided by the customer
• Circumstances beyond the Company's reasonable control

6. Prohibited Items

The following items are strictly prohibited from shipment:

• Illegal drugs, narcotics, and controlled substances
• Explosives, firearms, ammunition, and weapons
• Hazardous materials, flammable liquids, and toxic substances
• Perishable items without proper packaging and prior approval
• Currency, jewelry, precious metals, and stones (without declared value and insurance)
• Live animals, plants, or biological materials
• Counterfeit goods and items infringing intellectual property rights
• Any item prohibited by Indian law or regulations

7. Liability and Insurance

The Company's liability is limited as follows:

• For uninsured shipments, liability is limited to ₹1,000 or the declared value, whichever is lower
• Insurance is available at an additional cost and must be purchased at the time of booking
• Claims for loss or damage must be filed within 7 days of delivery date
• The Company is not liable for indirect, consequential, or incidental damages
• Proper packaging is the customer's responsibility; inadequate packaging may void claims

8. Claims and Disputes

To file a claim for loss, damage, or delay:

• Submit a written claim within 7 days of the scheduled delivery date
• Provide proof of shipment, value declaration, and evidence of damage or loss
• Allow the Company reasonable time to investigate and resolve the claim
• Claims will be processed within 30 days of receipt

9. Cancellation and Refund Policy

Cancellations and refunds are subject to the following conditions:

• Cancellations made before pickup are eligible for a full refund
• Cancellations made after pickup but before dispatch may incur a 25% cancellation fee
• No refunds are available once the shipment has been dispatched
• Refunds will be processed within 7-10 business days

10. Modification of Terms

The Company reserves the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after changes constitutes acceptance of the modified terms.

11. Governing Law and Jurisdiction

These Terms of Service are governed by the laws of India. Any disputes arising from or relating to these terms shall be subject to the exclusive jurisdiction of the courts in Kolkata, West Bengal.

12. Contact Information

For questions, concerns, or support regarding these Terms of Service, please contact:

Quick & Care Parcel Service Kolkata
Contact Person: Vijay Laxmi (Proprietor)
Phone: +91 93190 65273
Email: contact@quickandcarekolkota.com
Address: 7 No. Ganpat Bagla Road Opposite Tara Sundri Park Godown No.6 Near mala para, Kolkata - 700003
GST No: 09AISPL5256B1Z1

By using Quick & Care Parcel Service Kolkata, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.